Cisco agent call summary report

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August undefined, 2024

WebAgent reports indicate that this call leg is an outbound call for Agent1 and Inbound call for Agent2 as it is from the perspective of the agent who made/received the call but the … WebSep 16, 2024 · Report Summary: This report has a report summary for all data. Agent Not Ready Detail Use this report to identify how agents spend their time when they are not handling contacts. Not Ready reason codes can be used for agents to identify this time by using numeric codes to identify Break, Training, or Follow up for example.

Agent Call Summary Report SQL code – Cisco DevNet Developer …

WebJun 21, 2024 · Agent Statistics Report . Agent Team Summary Report . Supervisor . Agent Outbound Team Summary Report . Chat Agent Statistics Report . Chat CSQ … WebJun 4, 2014 · A summary of call results for all query rules for selected campaigns for selected half-hour intervals. A historical table by half-hour/daily report that shows the status (summary and percentage) of each campaign for the selected time period. canadian medical association burnout

Cisco Unified Contact Center Express Report User Guide 10.6(1)

WebFeb 14, 2024 · Agent Call Summary: sp_agent_call_summary: Agent Detail: sp_agent_detail: Agent Login Logout Activity: sp_agent_log_activity: Agent Not Ready … WebJan 23, 2024 · If there are agents included in the Agent Call Summary Report who do not belong to the CSQs in the Contact Service Queue Activity by CSQ, then the Agent Call … WebSep 9, 2024 · Multichannel Agent Summary Report Recent State History and Recent Call History Agents can now view their recent state and call history details in the Cisco Finesse gadgets. The following gadgets are available under the My History tab: Recent State History. Recent Call History. fisher indianapolis hotels

Cisco Unified CCX Report Description Guide, Release 11.5(1)

UCCX Agent Report Showing Call Transfers - Cisco

WebFeb 21, 2024 · The Chat CSQ Activity Report presents a summary of presented, handled, and abandoned chats for each Contact Service Queue (CSQ). It displays the average … WebJan 20, 2014 · To access Unified Intelligence Center Live Data reports, the supervisor should be assigned an agent Unified CCX extension. Reporting users—User can access … canadian medal count 2022WebOct 29, 2012 · Agents who need to be contacted directly or who need voice messages should have their phones configured with a second extension (and multiple lines if necessary). Cisco Unified CCX will monitor and report on activity on the non-ACD extensions on a phone. Please refer the "Agent Call Summary Report" from page 54 … fisher industries border wall

"WebFeb 21, 2024 · Agent Call Summary Report 1 Agent Detail Report 1 Agent Login Logout Activity Report 1 Agent Not Ready Reason Code Summary Report 1 Agent Outbound CCDR Report 1 Agent State Summary Report (by Agent) 1 Agent State Summary Report (by Interval) 1 Agent Summary Report 1 Agent Wrap-Up Data Detail Report 1 … " - Cisco agent call summary report

Cisco agent call summary report

Cisco Unified Contact Center Express Report User Guide, …

WebThe Email CSQ Summary Report presents the email activity summary of agents in a Contact Service Queue (CSQ). Charts None Fields The report includes a table that … WebCisco Call Manager, Avaya IPCC/IP Agent, Citrix. • Monitor WAN/LAN/MAN across the globe. Provide direct contact to carriers regarding T1, T3, DS3, OC3 circuits.

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WebApr 7, 2024 · Agent Call Summary Report - Shows for each agent specified, summary information about each inbound call, and each outbound call by the agent. For inbound CCX calls, this reports the average time the agent spent in Talk state, Work state, and on hold; for non-CCX calls, it shows the average and max talk time for the agent. WebThe report shows the number of calls waiting in queue and longest call in queue. Top. Team Summary Report. Team Summary Report is accessed from Home tab of Cisco Finesse Desktop. The Team Summary Report presents the agent state and the reason code (where applicable). An agent can view details of all the agents in the team. Top. …

WebJun 21, 2024 · Cisco Agent Desktop-email reports are no longer available on Unified Intelligence Center. Historical data of the Cisco Agent Desktop-email reports is … WebFeb 21, 2024 · Agent Login Logout Activity Report. filter parameters 1. overview 1. query design 1. Agent Not Ready Reason Code Summary Report. filter parameter 1. …

Web•Lightweight access to reporting •Agent Reports •Agent •Agent Skill Group •Skill Group •Precision Queue •Today & To-Interval Statistics added for SG & PQ 31 Live Data for Unified CCX •Supervisor Reports •Team State •Team Summary •Voice CSQ Agent Detail •Voice CSQ Summary •Agent Outbound Team Summary •Chat Agent Statistics •Chat … WebJan 11, 2024 · The Cisco Unified IP Phone Agent (Figure 3) provides ACD functions on supported Cisco Unified IP Phones. Although the Cisco Unified IP Phone Agent is available for the Standard, Enhanced, and Premium bundles, for Cisco Unified Contact Center Express 5.0 (2) this phone service is the sole agent interface for the Standard …

WebApr 10, 2024 · Agent Details The Agent Details report is used to display agent statistics. This report is available in Analyzer reports and in APS reports on Agent Desktop. Note The Sudden Disconnected Count field is currently not used and will not be populated. Report Path: Stock Reports > Historical Reports > Agent Reports Output Type: Table

Webb. 1 record for the consult call b/w 2 agents with type =3 (internal) c. 1 record for the call b/w caller and agent2 with type =5 (transferred-in) 2. Historical Agent Detail report (Agent perspective): a. For agent: i. 1 record for call with caller (Inbound + transfer-out to indicate that this call was canadian medical board certificationWebThe Chat Agent Summary Report presents a summary of the activities of chat agents, including chat and agent state activities. UCCX Stored Procedure: sp_agent_chat_summary Using this data, you can create - contact center agent efficiency and occupancy reports, - visual team and agent scorecards , - repetitive contacts analysis., canadian medal of braveryWebOct 18, 2016 · The Chat Agent Summary Report presents a summary of the activities of chat agents, including chat and agent state activities. Charts The following charts are … canadian maximo user groupWebJan 23, 2024 · The following table lists the report types and the calls that they include: 1 Does not include outbound preview calls. Consult Transfer Consult transfer is reported in different ways in different reports. Consider the following call flow. Call Flow Example canadian meat ration tokensWebAgent Call detail report; Call Type aban/answer report; UCCX Report - CSQ Rollover; CUIC 8.5(4) Daily Summary Report Doesnt Time Zone Adjust On Display; Reporting … canadian meadow garlicWebJun 10, 2024 · Cisco Agent Desktop-email reports are no longer available on Unified Intelligence Center. Historical data of the Cisco Agent Desktop-email reports is available in the Unified CCX database. ... (For FAQ, see Agent Call Summary Report.) Agent Detail Report (For FAQ, see ... fisher indulgent trail mixWebOct 9, 2024 · The Agent Team Summary Report presents the agent state and the reason code (where applicable). An agent can view details of all the agents in the team. Charts None Fields The report includes a table that displays the following information: Filter Criteria You can filter using the following parameter: Note canadian medical association journal影响因子